Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

What is WordPress?

WordPress® is a blog- and Web-publishing platform that's not only easy to use, but recognized the world over as a standard in website creation. With its focus on aesthetics, Web standards and usability, WordPress is an open-source platform that lets you manage everything from a small personal blog to a large commercial site with hundreds of pages. Hundreds of thousands of sites trust their online presence to WordPress – and with Managed WordPress Hosting from Livewerks Hosting, you can too.


What is Managed WordPress Hosting?

Built on our state-of-the-art Web hosting, Managed WordPress Hosting from Livewerks Hosting is the perfect solution for anyone who wants the power and simplicity of WordPress without the hassle of constant updates and technical adjustments.

More than just a simple install, WordPress is seamlessly integrated to your hosting so the moment you log in, you’re able to build, edit and manage your site. We’ve also modified our servers specifically for WordPress, giving you a level of speed and security you can’t get from a standard Web hosting plan.


Do you have customer service?

Of course! Our friendly, knowledgeable, and award-winning support customer services reps are available to answer your questions 24/7/365. There’s no easier way to build and manage a fast, secure, reliable WordPress website or blog.

How does your version of WordPress differ from other installations?

It doesn't. We start you out with the latest version of WordPress, the same one you’d download from WordPress.org. And anytime there’s an update, we install it for you automatically. You never have to hassle with installing another update or worry about running an outdated or compromised version of WordPress.


Do I need to set up my database?

No. With Managed WordPress Hosting, we take care of everything so the process is as easy as possible for you. Once you’ve purchased your plan, you can immediately create your website or start blogging.


If I have a WordPress site hosted somewhere else, can I move it to Livewerks Hosting?

Of course! Our friendly, knowledgeable, and award-winning support customer services reps are available to answer your questions 24/7/365. There’s no easier way to build and manage a fast, secure, reliable WordPress website or blog.

 


After I purchase Managed WordPress Hosting, how do I get started?

Getting started with WordPress is easy as 1-2-3...

Your hosting plan is seamlessly connected to the latest version of WordPress, so all you need to do is log in and you can start building a site directly from your control panel. Not sure how to log in? Check “How can I access my WordPress control panel?” below.

And if you ever have questions, don't hesitate to contact our award-winning 24x7 support team. Our in-house WordPress experts will guide you through creating, updating or even promoting your new website or blog.


How can I access my WordPress installation?

There are several ways to log in to your WordPress website or blog.

  • Go to http://www.secureserver.net?prog_id=Livewerks, log in to “My Account” and choose Managed WordPress Hosting from your list of products.
  • Type http://coolexample.com/wp-admin, where coolexample.com is your domain name, and that will take you directly to the Admin login screen.

How Does Website Security Work?

Our Website Security scanner checks your website at predetermined intervals for malware, blacklists and uptime so you don’t have to. If we find any problems, we’ll send you an alert right away to let you know the best course of action. If malware is found on your site, all you’ll need to do is submit a removal request, and our expert team will get to work on fixing the problem. Not only does Website Security monitoring protect you and your customers, but it protects your website’s rankings by checking a variety of different blacklists, and notifying you if you have been placed on one.


What is the difference between Website Security Express and Website Security Deluxe?

If your site has already been hacked and you need it fixed ASAP, Express is the product that you want. It puts you at the front of the line for malware removal and repair, and includes the year-round coverage of Website Security Deluxe. When you purchase Website Security Express, we will start scanning your site right away, and once the malware has been located, start fixing it within 30 minutes of you submitting a removal request. Website Security Deluxe is for customers who have a website that hasn’t been affected yet, but want the peace of mind knowing that we are monitoring and protecting their website for them.


How often will Website Security scan my site for malware?

Website Security scans your website every day. Depending on your Website Security plan, you can choose from 30-minute, 12-hour, or daily security monitoring and scan frequency. If any malware is found, you will be notified immediately.

Does Website Security create backup files?

Website Security will back up any of the files that are modified during the cleanup. These are retained for a brief period of time. For regular backups of your website and databases, contact hosting support at (480) 624-2500 to discuss your options.


I have an SSL, do I still need Website Security?

Yes! An SSL encrypts data being transmitted to and from your website – it doesn’t protect your website from other vulnerabilities, such as malware, SQL injections or DDoS attacks. By utilizing both an SSL and Website Security, you are using a complete security suite to protect your website, your customers and their data.


How does a Web Application Firewall (WAF) help secure my site?

A WAF is a cloud-based firewall service that screens and protects your real-time website traffic from threats such as SQL injection attacks and comment spammers, while also thwarting DDoS attacks. WAF only takes a few minutes to set up, and is the front-line defense for your website in between Website Security scans.

 


How does the Website Security Content Delivery Network (CDN) help speed up my site?

A CDN is a network of servers around the world that deploy dynamic and static caching so that all content will render fast and reliably. This means when someone in Japan visits your website hosted in the United States, it will load just as fast as a website hosted in Japan.